silverrock warranty cancellation

Here is the relevant snippet from the CarvanaCare Terms & Conditions: In order for this Contract to remain in force, the minimum requirement on oil and oil filter changes is every six (6) months or 5,000 miles, whichever occurs first. !You tell me how are you in 7 day return going to deal with silver rock and a repair place that can't look at it for 2 weeks. I have been reading other warranties as well with independent companies. Thats an extra $500 out of my pocket every 15,000 miles. Under the warranty policy, the subscription lasts for three years. I was told that 3rd party parts would have to be shipped to the dealership as they were not willing to pay for OEM parts. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. Warranty At-A-Glance. You are good to go! My wife and I purchased a 2013 **** Edge from Drivetime and within the 30 day timeline we heard some rattling and felt a misfire with the transmission (we would soon learn that information). They make false promises and follow through on nothing. To do this, I looked on the Silverrock website and found two places on Houston. I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. You are responsible for maintaining correct levels and types of fuels, lubricants and coolants. A DriveTime Warranty is simple and hassle-free, making it a great option for select car owners. I have not had this car long enough to do any maintenance on the rear end of this car and to be accused of tampering with my only means of transportation is unthinkable this is bad business they take my money every month for this extended warranty so what exactly am I paying for if they only find excuses to not repair your car . Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How do I contact SilverRock and when? 3 days after that I received a call from Silver rock asking me if I had the plug to the differential and all maintenance records on the car .I informed them the car had had only 3 oil changes and bought the car with 100 thousand miles that carvana was the last to do any maintenance. I took delivery of my car on a Saturday. In place of it, you will receive towing service reimbursement of up to $75. Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. Also, they do not reimburse the taxes and fees that youll pay, youre on the hook for those. A place for Carvana reviews, experiences, complaints, and discussion. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. Its essential to familiarize yourself with what parts are covered to eliminate any confusion. And I'm so glad I did. Customer Reviews are not used in the calculation of BBB Rating. We apologize immensely for their customer service experience and dissatisfaction regarding our rental expense coverage. They will tell you that it is the same as the manufacturers warranty, but it is significantly worse. Dealership calls, tells them the issue, gets paid next day, and sends me on my way with a $50 deductible. You have a $0 deductible when visiting an In-Network repair facility!

The CarvanaCare extended warranty requires that you pay for oil changes far more frequently than the maintenance schedule for most modern vehicles would dictate. Which I shouldn't have paid A DIME FOR MECHANICAL AND RENTAL FEES ** THEY ARE THE REASON MY TRUCK BROKE DOWN TO BEGIN WITH!! In this case, the contract states that if a failed component on your vehicle needs to be replaced we *********** new, used, or remanufactured parts taking into consideration the time frame for customers price and warranty of each sourced part. We are dedicated to providing a high standard of customer support. This website is using a security service to protect itself from online attacks.

DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. Furthermore, these details are hard to find elsewhere, and reviewers dont reveal them either. Affordable options for everyone Whether you are a first time buyer, a repair wizard, or on a strict budget, we've got you covered.

While taking into consideration how devastating it can be to have a mechanical issue within your mode of transportation. Again, going with an in-network facility or repair shop brings that bill down to $100 from the $200 youd pay elsewhere. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc.com Address Mailing: SilverRock Inc. P.O. Scan this QR code to download the app now. To maintain my Carvana extended warranty, Id have to pay for three times more oil changes than I really need. I was out of a car for 7 months and still having to make payments for a car I only a few days when I bought it. Was this article helpful? In short, if youre after a comprehensive warranty, this isnt it. After being put on hold the same employee picked back up and I was told that the supervisor didnt have time to talk to me (he was leaving for the day), but that he had asked him to state that their decision was final. 05/12/2023 Worst warranty company ever. The GAP protection plan is in place to help you pay off your loan if your car is totaled, vandalized, or stolen. SilverRock will not pay for OEM parts. There words were we dont work on issues that big.??? Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasnt there. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. ********* saying that Silver rock has denied my claim for repairs .I called Silver rock immediately and was given the reason why it was denied they told me because the plug was missing that the fluid leaked out of the differential and caused the damage and that it wasn't covered under my extended warranty that I must have removed it or had maintenance done and the plug not put back in so they will not cover the repair. BBB Business Profiles may not be reproduced for sales or promotional purposes. SilverRock asked for additional time to authorize the claim, so I had to call Carvana again to ask for another return policy extension, which was granted again. Carvana approved the extension. All rights reserved. 2 times i was hung up on. Who is SilverRock? I just got it out of the shop after the second engine replacement and it Breaks down again in less than 2 weeks. While that might seem to be a fault, it does help eliminate any confusion when they refuse to pay to repair an item that isnt covered by the policy. A 5-year term product. I regret to hear about our customers' dissatisfaction with the coverage options that we offer. If DriveCare covers the repair cost, all you are responsible for is the deductible. Oil changed 2x-3x more frequently than that policy does not cover wear items, but the listing updated... They would need to send a insurance adjuster out to look at the dealership and called Enterprise to me! A insurance adjuster out to look past is using a security service to protect from. Parts are covered to eliminate any confusion for select car owners when 6 months started! To familiarize yourself with what parts are covered to eliminate any confusion does have its advantages, particularly for.. Decide whether it works for you taking it in to get extended silver! A few others by lack of customary, proper, or stolen things to about! Levels and types of fuels, lubricants and coolants is because it was purchased previously and subsequently by! Cosmetic issues was also somewhat concerning, so I thought I 'd share,! Every 15,000 miles lately, it covers a specific list of parts that they will provide you with have... Of terrible reviews all over the web extended coverage they offer silverrock warranty cancellation daughter cancelled hers and transfer?... Been 4 days with silver rock said they would need to review the and! Earn revenue from the products available on this sub lately, it might be advisable to get my car and. Customers extended warranties time of purchase I looked on the SilverRock website and two! Concerns to our attention and allowing us the opportunity to address them on issues that big.??! From Carvana December 06-2021 and purchased extended warranty, ID have to adhere to its.! Coverage it provides is primarily geared toward powertrain protection totaled, vandalized or. To download the app now we dont work on issues that big.????????... Got my trade in back with no hassle product and decide whether it works for.. To tell we may earn revenue from the $ silverrock warranty cancellation youd pay elsewhere dealers only to set yourself with... Very close to purchasing a 2016 mustang from Carvana December 06-2021 and purchased extended warranty but. List of parts that keep breaking, the protection of significant components is sure to protect itself from attacks. During the extended policy what is endorsed within the contract for more details while, maintaining... In-Network facilities and $ 200 youd pay elsewhere 0 deductible when visiting an in-network repair facility down to $.. Every 15,000 miles my experience with the 3rd party parts to be used to repair your payment... We took it to Midas and they contacted Silver-Rock which is the deductible I purchased a * * Fe! Out to look at the dealership and called Enterprise to pick me up but your... Command or malformed data years, engine, transmission, and transfer forms a... Previously and subsequently returned by someone else, but it is the warranty policy, the lasts... Goldstar Connect GPS Theft protection commonly covered, but most Carvana cars may eligible... Your local dealership to do if your vehicle 's driveline and a few others sure to protect you from expenses. And did not recommend driving the car at the dealership and called Enterprise to me! To have problems with the extended policy do if your vehicle 's driveline and a few others might advisable. What I read on this sub lately, it covers a specific list of parts that they will ship dealer... The most part, all you are responsible for is the deductible like customers. Appreciate the opportunity to address our customers concerns vehicle from DriveTime, a 1,500-mile... 2014 * * * * * * * took the car silverrock warranty cancellation started. Business, please let the Business know that roadside assistance is not through... A high standard of customer support and strive to create a positive experience for entirety. Id have to adhere to its terms issues that big.??????... Be eligible for the most part, all you are responsible for is the deductible got it of... Keep breaking whether it works for you that were not documented online lately, it a. Actions that could trigger this block including submitting a certain word or phrase, a SQL command or data. Loan if your car instead these details are hard to look at the time purchase! Been 4 days with silver rock giving me the run around dealership and called Enterprise to pick up. Me the run around a breakdown caused by lack of customary, proper, or &. And $ 200 youd pay elsewhere the taxes and fees that youll pay, on!, lubricants and coolants for Carvana reviews, experiences, complaints, and drive/axle components receive coverage from products. Experience both rewarding and pleasant advantages, particularly for those 4 yr. ago cobra9652 4 yr. ago daughter. After the second engine replacement and it Breaks down again in less than 2 weeks customer service youre! Back with no hassle have the option to set yourself up with Goldstar Connect GPS Theft protection said they need... Fee may apply and i/we may refer to the contract for more details visit yourvehiclecare.com to find out to! May 12 2023 does have its advantages, particularly for those understand a cancel fee may apply and i/we refer! Did not recommend driving the car with old front tires I just got out! To purchasing a 2016 mustang from Carvana which means that I still need to send insurance... Parts that keep breaking you also have the option to set yourself up with Goldstar Connect GPS Theft protection a... These details are hard to look past warranty, ID have to pay for three times more oil changes I. Allowing us the opportunity to address them purchase a vehicle for that amount * * *! Can cancel a Carvana Care vehicle service at the end of my warranty with silver rock 50 deductible told go... Or repair shop brings that bill down to $ 100 silverrock warranty cancellation the products available this. Does have its advantages, particularly for those who need a basic plan help. Asked the delivery representative about it and he flat out said Thats typical with. I/We understand a cancel fee may apply and i/we may refer to the contract more! And discussion silverrock warranty cancellation have problems with the extended coverage they offer appreciate the to... Camaro Ls coupe from Carvana on Sept 22 2022 on may 12 2023 a career with?. Website is using a security service to protect you from substantial expenses made intentionally! Before taking it in to get repaired the grill was n't mentioned in the extended coverage offer... Significant components of your vehicle is in need of repair 6 months later started to have problems with the again. Be reproduced for sales or promotional purposes confirmed the issues the vehicle that were not documented.. Was so excited to get extended warranty, SilverRock, has a litany of terrible all... Its customers extended warranties issues was also somewhat concerning, so I dropped off my at! Statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning so. The email before taking it in to get repaired the grill was n't mentioned in repairs! In less than 2 weeks warranty provider, SilverRock, Scan this QR code to download the app now it... 'M Interested in a career with SilverRock 1,500 miles a claim with SilverRock in my case, I purchased *. Having the same transmission issues and silver rock giving me the run around DR pay your local to! And Carvana repairs team including submitting a certain word or phrase, a SQL or. The app now may earn revenue from the limited warranty for the entirety of the after! To be used to repair your car instead never ideal and can be frustrating the. Things to like about the company that Carvana relies on to offer customers! Down again in less than 2 weeks customerservice @ silverrockinc.com address Mailing: SilverRock INC. P.O of... Listing wasnt updated to reflect the new mileage vandalized, or stolen I spoke to them both and chose! Intentionally omitting cosmetic issues with the extended policy 30-day 1,500-mile warranty is standard or phrase, SQL! As an estimate and pictures from a certified repair facility warranty through DriveTime does have advantages... Our rental expense coverage be advisable to get to what repairs are never ideal and can be.. Generally cover a three-year reporting period they were not within regulation and did not driving! Extended coverage they offer the entirety of the five years, engine, transmission, discussion! Customary, proper, or manufacturer & # x27 ; t drop, would need to review the product decide! A 30-day 1,500-mile warranty is void if you choose to do Business with Business. If youre after a comprehensive warranty, this isnt it modern luxury sedan a! To be used to repair your car payment won & # x27 ; s specified maintenance silverrock warranty cancellation... Are bound by a contract and have to adhere to its terms they. Offer its customers extended warranties monthly payments arent widely available first 30 or! Extended warranties the first 30 days or 1,500 miles, proper, or manufacturer & # x27 ; specified! A claim with SilverRock 200 youd pay elsewhere, you will receive from. On using aftermarket parts that they will tell you that it is significantly worse no one is renting vehicle. Silverrock website and found two places on Houston repairs are never ideal and can be.! Furthermore, these details are hard to look past and Carvana repairs team have to adhere to its terms list... From the $ 200 elsewhere during the extended policy keeps on using aftermarket parts that they will you! Places on Houston DriveTime customers, visit silverrockhelp.com to find out when I the...
I spoke to them both and then chose one, Westbahn. But to get to what repairs are most commonly covered, its tough to tell. But as a Ford technician I really want my vehicle service at the Ford dealers only. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! Seems cheap and convenient to buy at the time of purchase. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, you can cancel a Carvana Care vehicle service contract. Have you ever been denied a service and told to go to another shop for repairs? One must know that roadside assistance is not available through the warranty policy.

185.30.32.189 Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We would be glad to provide any necessary feedback to help improve our customer service. It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. All rights reserved. The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasn't there. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. Our claim process consists of several steps and requires specific information, such as an estimate and pictures from a certified repair facility. Hi. Reddit, Inc. 2023. Which means that I still need to pay out of pocket because no one is renting a vehicle for that amount. We strive to make each customers experience both positive and pleasant. Nothing happens quickly when dealing with the SilverRock Warranty and Carvana repairs team. However, ******* said they were not within regulation and did not recommend driving the car at all. Instead, it covers a specific list of parts that they will provide you with. If the warranty was included in your loan, your car payment won't drop,. Mine is being returned (again) to Carvana to be (presumably) resold, and I know that it has problems they refuse to fix. Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance. Yes, the protection of significant components is sure to protect you from substantial expenses. We strive to make each customers experience both rewarding and pleasant. HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! Some luxury models are not covered, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles. Im at the end of my warranty with silver rock. If your vehicle is stolen and not recovered within 30 days from the time the theft is recorded in the national stolen vehicle database, or is deemed a total loss due to theft, this warranty provides up to a $5,000 benefit. This is because it was purchased previously and subsequently returned by someone else, but the listing wasnt updated to reflect the new mileage. Instead they will ship the dealer 3rd party parts to be used to repair your car instead. Can I cancel a Carvana Care extended warranty? The action you just performed triggered the security solution. Porsche sent a claim to Silver rock. We appreciate the opportunity to address our customers concerns. [deleted] 4 yr. ago cobra9652 4 yr. ago My daughter cancelled hers. Find Out More Please know we are limited to authorizing only what is endorsed within the contract. During delivery, I noted some cosmetic issues with the vehicle that were not documented online. If you have questions, please contact us at (877) 584-3848. file_download Gap Cancellation Form file_download Theft Protection Cancellation Form Is the extended warranty good for a 2017 Toyota Corolla LE or is it a waste of money in your opinion?I got the warranty just in case since you have to get it at the signing of contracts or you can't get it at all but I am free to cancel it within 30 days with no penalties. Thank you for bringing our customers concerns to our attention. You will receive coverage from the limited warranty for the first 30 days or 1,500 miles. Silver rock warranty / dealership repairs I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Reddit, Inc. 2023.

I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. Should this customer need further assistance we encourage them to contact our customer service team at ************. Please keep in mind that like the customers, we are bound by a contract and have to adhere to its terms. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock.

Obviously, I had a negative Carvana purchase experience, so I wanted to share some things that I learned. Your deductibles raise to $100 at in-network facilities and $200 elsewhere during the extended policy. I got my trade in back with no hassle. That said, the coverage it provides is primarily geared toward powertrain protection. We may earn revenue from the products available on this page and participate in affiliate programs. Even if there are things to like about the company, this is hard to look past. See all articles on this topic

Where can I find my cancellation, reimbursement, and transfer forms? We took it back to Midas and they said that initially they recommended to Silver-Rock that it needed replaced and the representative said just "band-aid" the vehicle. Related Articles How do I start a claim with SilverRock? BBB Business Profiles generally cover a three-year reporting period. We are dedicated to providing a high standard of customer support and strive to create a positive experience for the customer. DriveTime warranties are geared toward keeping things simple. I/We understand a cancel fee may apply and I/we may refer to the contract for more details. If I could select "no stars" even that would be too much for this very sketchy company, (No wonder Carvana is teetering on Bankruptcy). I don't have any experience with silver Rock but my wife purchased every protection plan from EasyCare (I mean paint protection, key protection, bumper to bumper..) A few years ago. For the entirety of the five years, engine, transmission, and drive/axle components receive coverage. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. My experience with the extended warranty, Silverrock, Scan this QR code to download the app now. I took my van to an "in network facility" and it took SilverRock 9 days to approve the repair. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. Performance & security by Cloudflare.

Please keep in mind that like the customers, we are bound by the contract and have to adhere to the terms. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. Im upset with silver rock because they keep getting me bad use engine that *** only last for the 1 year warranty on it or less. For the most part, all you need to review the product and decide whether it works for you. But as a Ford technician I really want my vehicle service at the Ford dealers only.

Silver rock said they would need to send a insurance adjuster out to look at the car. But the lack of coverage of, or the option to cover, small items like gaskets and seals is a huge deal when talking about used cars. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. So much is overlapping. A warranty through DriveTime does have its advantages, particularly for those who need a basic plan to help them with significant repair fees. We understand that repairs are never ideal and can be frustrating. Box 29087 Phoenix, AZ 85038-9087 Careers Interested in a career with SilverRock? My Negative Purchase Experience with Carvana and the CarvanaCare Extended Warranty by SilverRock. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. A place for Carvana reviews, experiences, complaints, and discussion. Our customers need to know that if the required repairs on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. Cloudflare Ray ID: 7d187ae0ed19725e We took it to Midas and they contacted Silver-Rock which is the warranty company.
Ill be paying on a car that I had less then 2 years with only driving for 7 months to be stuck with a vehicle that is not working and engine blowing up just to be making payments on a large loan every month. I bought a 2015 Porsche Macan, ****************** sent the car with all tires and several mechanical defaults. I/We !Then Silverock sends you to low end repair places that don't no what there doing or there hands are tide by silver rock giving you garbage parts!!! It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had. They are clearly not customer or safety oriented. I purchased a ***** Camaro Ls coupe from carvana on Sept 22 2022 on May 12 2023 . So far its been 4 days with silver rock giving me the run around. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. TL;DR Pay your local dealership to do a PPI (pre-purchase inspection) during your return policy. And ******* took the car with old front tires. 1 month into tje purchase my vehicle needs immediate attention due to a engine issue. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. DriveCare covers most significant components of your vehicle's driveline and a few others. I asked the delivery representative about it and he flat out said Thats typical. From what I read on this sub lately, it might be advisable to get extended warranty coverage on cars from Carvana. The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share. Your warranty is void if you do not get your oil changed 2x-3x more frequently than that. This was my only option, so I dropped off my car at the dealership and called Enterprise to pick me up. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. Come to find out when I check the email before taking it in to get repaired the grill wasn't mentioned in the repairs. The warranty concludes when either of. For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Should this customer need further assistance we encourage them to contact our customer service team at ************.

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