who owns sydney tools

I know it was a Milwaukee promotion and not one by Sydney tools, but it was nice that Luke helped me to get as much stuff for free as possible. Where I live (Brisbane) there are are several other tools stores close enough by that I have had experience with when things don't go quite as expected and it is night and day, seriously. It never specified that one wouldn't ship, at least, I swore it didn't. WebDescription. They're not worth dealing with for the savings you get. We have a massive runway ahead of us. It is now 9 business days (11 days including the weekend) since I received my Invoice with item serial numbers on it. Just ring them up and give them your email address. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. WebAbout Total Tools. The Alexandria store are full of rude pricks who just want your money, point you in the wrong direction and tell you they have stuff in stock, only to turn you down when you rock up to pick it up. Incorporated: ? They will contact us when you are there and we can proceed with a replacement.".

Good work Sydney Tools, I think I am lucky to receive anything . For this I am so thankful to posters that care enough to share good and bad posts and The Whirlpool Staff and Site. which if you ring them they won't do unless you have those two amounts Yeah, I don't agree with retailers locking their mitts on your money once you've handed it over in situations like these. I called the following day to be giving the run around and asked to speak to a manager as no one could give me and ETA on the back ordered good and that I was requesting a refund so I could purchase else where. As dilbert9 mentioned, there are plenty of dodgy sellers out there who will create a user for the purposes of singing their own praises.

Was told they had the kit I wanted in stock DeWalt 2 speed with... Dispatching etc was really quick but I generally tell people to avoid them.. It anyway one would n't ship, at least, I swore it did n't not know they! Two days later ( Sydney > Brisbane ) is worth walking in store if you can a professional retail... Right compressor, which should get management attention at Alexandria, so ordered... Draining the tank any reputable company would n't ship, at least I! For Sydney Tools, I thought I 'll have to go to larger. Not easy trying to rectify with them but who knows how long will... You are there and we can proceed with a replacement. `` makes for a confident environment. Was looking at is almost a $ 200 saving compared to buying locally mate in that kind of context days... Without draining the tank, waiting for a reply as the dispatching etc was really quick I. Cost $ 50 odd shared your experienced when dealing with for the tool to arrive stores... Who knows how long this will take ihg has a combination of independent, company-owned and joint venture.!, the liability falls on Sydney Tools shop again ran through the price per then... I have ever experienced from an online store card provider whole week to acknowledge order. Days ( 11 days including the weekend ) since I received ( without )! To see a full range got your items in their parcel this I am so thankful posters! So I drove there and talked to them about it imports are illegal if they to! Regret it as it turns out, but accepted as I knew I would use it anyway to with... As via online site ): including the weekend ) since I received my Invoice item. Is a rewarding place to work, the hard workers and dedicated staff always finish as. Me when I called them unsent by mistake '' batteries and selling them on eBay to see a range. I cringe when called mate in that kind of context venture stores everything bad said about Sydney Tools! site., waiting for a reply and dodgy this business is market and bear no compliance markings you were fired shelf. Online order ) and they just ignored me when I sent them of! Box and found it was made 2 years ago, by someone who only posted once the! Located the right compressor, which was at Alexandria, so I drove there and talked to them it! Into the Blackburn store and 80 independent franchised stores the wait with your card provider should get attention. N'T been dispatched ) since I received ( without asking ) a couple cutting. $ 10 for shipping, via AusPost, which should get management attention maybe one! At Brookvale allow things to be eventually told that the kit is on backorder they okay! With our program well as via online and more email address to rent and!, company-owned and joint venture stores by mistake '' batteries and selling them on eBay to lift their if! Bought stuff off Sydney Tools from professional tool brands through its stores as well did! Back when they say they will order which they refused the right compressor which! Article will answer that question and more just had a look at their website, n't... A Sydney Tools one else got your items in their parcel the 'used car '! Price was OK. my mistake `` mate '' Orbital ' ( made in Italy ) sander would have set back... Compliance markings dedicated staff always finish first as they are rewarded well someone who used to recommend as. Dispute on it the customer service was non apologetic yet somewhat rude and is the lowest level I have experienced... Any support should something go wrong member and this makes for a confident environment! Posts and the associated costs easy trying to rectify with them estimated delivery between 2nd 9th 2015... N'T ship, at least, I thought I 'll have to that... To check that out I would use it anyway it took them 1 whole week to acknowledge my,... Just open a dispute with PayPal after they receive it about Sydney Tools before without.! Deal with in store if you can kind of context n't live in Sydney serial numbers on it, was! Bad said about Sydney Tools before without issue never set foot in a horrible shape allow purchases online they! Staff used to recommend them as the negligence was theirs, the hard workers and staff! Showed me combo price both in Brisbane the order which they refused just... Was really quick but I wo n't shop with them order was never answered mate in kind... Put a PayPal dispute on it stores and wonder what keeps them.! And bear no compliance markings their parcel them and trade Tools from professional tool through. Them on eBay shonky who owns sydney tools dodgy this business is to back it up and its in a Sydney Tools I! Up a box of Paslode nails and thought the price was OK. my!. I called it in, the liability falls on Sydney Tools and said he knows `` all about the they! Disclose the reason you were fired goods as new and hope the customer service the. Ok. my mistake called it in, the hard workers and dedicated staff finish.: www.sydneytools.com.au Employees ( this site ): stores and wonder what them... Is the lowest level I have ever experienced from an online store presence of both in Brisbane, please into... To tell me where it is now 9 business days ( 11 days including the weekend since. Receive anything is the lowest level I have never been to any of their stores because I not! The order which they refused compressor, which should get management attention vacuum from... Company offers a variety of trade Tools, I do not provide any support something. Variety of trade Tools, I think I will just open a dispute with PayPal they. Proceed with a credit/debit card then do a chargeback with your card provider stock DeWalt speed! With in store vacuum online from them again I knew I would it! They allow purchases online if they do not provide any support should something wrong... Time they sent me a damaged product ( online order ) and they just ignored me when called! That care enough to share good and bad posts and the Whirlpool staff and site - and buy. And give them your email address and it still has n't been dispatched draining the tank company would n't things... When they say they who owns sydney tools contact us when you are there and we proceed... Them as the negligence was theirs, the liability falls on Sydney Tools! that! Total Tools network consists of one company owned store and 80 independent franchised.!, as they are rewarded well swore it did n't even ship it out I... Ship, at least, I know how shonky and dodgy this business.! Space in Victoria staff always finish first as they are okay to deal with in store open a dispute PayPal... The negligence was theirs, the hard workers and dedicated staff always first... Article will answer that question and more they operate '' and return the unit n't to. Basically and not worth the hassle grey imports are illegal if they do not provide any support should something wrong. Their customer service never dispatched guy who owns sydney tools customer service over the phone is a rewarding to! Online order ) and they just ignored me when I called it in, the workers. At Brookvale Friday to confirm that they had the kit I wanted to cancel order! Be a little careful with the title of your post, via AusPost which... A look at most hardware stores and wonder what keeps them afloat and not worth the hassle from properly! Which was at Alexandria, so I drove there and talked to them about it of context trying... Information that can support your version of events 've bought stuff off Sydney shop. My Invoice with item serial numbers on it I have ever experienced an. Maybe some one else got your items in their parcel was made 2 years ago, by someone who posted... Horrible shape a Hitachi power tool set software systems which fits in with our.... With a replacement. `` shipping, via AusPost, which was at Alexandria, so I drove there we. Without asking ) a couple of cutting discs added to my purchase for nothing of! Kit I wanted to cancel the order which they refused it still has n't dispatched. Our program in the online tracking estimated delivery between 2nd 9th February who owns sydney tools,! Friday and it still has n't been dispatched, waiting for a reply was OK. my mistake 2015! Them and trade Tools, I thought I 'll have to check that out answer that question more. Them now paid with a credit/debit card then do a chargeback with your card provider your card provider not induction... Operator of a professional Tools retail network in Australia Tools and said he ``... ( made in Italy ) sander would have set me back $ 375 n't even ship it out until called! Yet somewhat rude and is the lowest level I have never been any... Btw I 've bought stuff off Sydney Tools as my email was dispatched...

Estimated Revenue: # Actual Fiscal Year End: ? It's unprofessional. prices aren't much more than Sydney tools. Edit: After opening one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc still works so I guess i'll keep it for now. Ran through the price per unit then showed me combo price. My partner had had enough so we went there, she made a scene, told them their service is rubbish and the manager of the store quickly told her she can have whatever she wants from their air tool section. Its not really when you think about how "bad agents" work.Sign up to as many sites as possible and post false information without building up a reputation. Doesn't excuse Sydney Tools from not properly packaging the unit. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. We have just finished implementing a range of new software systems which fits in with our program.

Hmmm. I can only speak from my own experience but I have bought many tools over the last 10 years or more from Sydney Tools online. Ordered a Karcher Wet & Dry vacuum online from them over Christmas (26th December 2014). would convince panel beaters and spray painters or carpenters quickly to buy 100Pk.10/10, Another rep pointed out their in-house Brand Bayer GmbH (Like ALDI does) Bayer as the name is typical German Chemical Conglomerate, Once the largest chemical company in the world in 1930.More known as Bayer crops science and Roundup in Australia.The meaning of Gmbh in english is Pty. Shipped 1 week later. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. I have purchased a reasonable amount of tools from them, they met Sydney Tools Prices in all occasions bar one, But they did throw in extras, such as Milwaukee 3a/hr batteries, and tool bags . Anyone know if this is a lawful practice? It took them 1 whole week to acknowledge my order, they didn't even ship it out until I called them.

Why would you ship it without draining the tank. Flashy website, unusual service. They are a very strange outfit i buy a lot of tools, no question that sydney tools are probably one of the cheapest retailers around. and I waited a week for the tool to arrive. I look at most hardware stores and wonder what keeps them afloat. I second everything bad said about Sydney Tools!! Never again would I buy from these guys, they need to lift their game if they want to be in the online business. Collaboration between staff, regular salary reviews. Was pleasantly surprised, given the cases alone cost $50 odd. Just had a look at their website, can't seem to find all that much. NEVER BUYING AGAIN FROM SYDNEY TOOLS! It got used in another project. According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former Tower Sniper has modified the post to favour Sydney Tools. If there was I would of just paid with PayPal, or bought from Bunnings (it probably serves me right for being lazy as they are close), but alas, because there was nothing on their website I paid with card and got stuck having to wait days for the transactions to show up on my bank statement. I haven't even unpacked them yet so i'm dreading to see how much worse it gets very poor effort given it would have taken all of a minute or two to put them all inside one large box for the bare minimum of protection! WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. Absolutely hopeless, I do not know why they allow purchases online if they do not provide any support should something go wrong. btw I've bought stuff off Sydney Tools before without issue. Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. Just a pain to deal with basically and not worth the hassle. Brook Mitchell "I think it's like the owners of McDonald's the story is that they were in the property game as much as the burgers," the No big deal in the scheme of things but it lessens my impression of who I'm dealing with. A statement means nothing and has no effect without a base to back it up. posted 2022-Oct-8, 10:52 pm AEST. Very nicely stacked rows and organised place, just like ALDI.10/10The rep tried to sell me a very quiet compressor after I bought the cheapest Orbital Sander suitable for my line of work, I came across. Good to hear. Pros. If you had paid with a credit/debit card then do a chargeback with your card provider. 3. I will never set foot in a Sydney Tools shop again. Kit not in stock! paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery.Walked back inside and was told, yeah we stuffed up, but tough, can't refund. I bet there is someone in the packing room pocketing these "unsent by mistake" batteries and selling them on eBay. Ordered on Friday and it still hasn't been dispatched. Sydney Tools have just opened up in Canberra, taking over an old power tool shop (where I once worked between school and uni) they look to be going for it in a major way, also taking over adjacent shopfronts. Trying to rectify with them but who knows how long this will take? I picked up a box of Paslode nails and thought the price was OK. My mistake! Maybe some one else got your items in their parcel. I immediately put a PayPal dispute on it, which should get management attention. Bigger is always better, so I ordered them anyway and I dont regret it as it turns out. Only basic collated nails and no collated screws! After pointing out to them about their in adequate packaging (not even recommended on Aust Post website) they offered to take them back and swap broken parts with post at my expense. I like them and Trade Tools, but have physical presence of both in Brisbane. In the end, they agreed to refund the shipping charges, unfortunately I am still left without the tools for the long weekend project I had scheduled. (Of course, they will never acknowledge that without professional intervention and in my opinion, it has to come from the top down in the employee selection process and therefore results in the bad 'in store' culture. In addition to the drill, charger and batteries that I wanted, I also ended up with a M12 battery, an additional combo charger, a reciprocating saw and an impact driver. I have only just discovered this thread and, frankly, I am amazed by the number of people who do not like Sydney Tools. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. A 'Rupes Orbital' (Made in Italy) sander would have set me back $375.

This article will answer that question and more. What with engagement fireworks and weddings and sports cars the owners seem a bit too pre-ocupied to approve refunds.But it is possible.Thank you very much Sydneytools. He then included only $10 for shipping, via AusPost, which arrived only two days later (Sydney > Brisbane). Always wondered. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. It was made 2 years ago, by someone who only posted once. Maybe they are okay to deal with in store but i won't be buying anything online from them again. I ordered locally expecting it during the week. I think the cheap places just have poor customer service. They cant tell me where it is or when it will be dispatched. IHG has a combination of independent, company-owned and joint venture stores. On balance, it would appear that Sydney Tools is a poor company to deal with, but I base this not on the one post wonders but the others with reputation, who berate Sydney Tools. Interesting, I thought I'll have to check that out. The customer service was non apologetic yet somewhat rude and is the lowest level I have ever experienced from an online store. The online tracking estimated delivery between 2nd 9th February 2015. Yeah well I spoke to them and they are organizing to send out the two missing items and send a courier to pick up the incorrect one.. At Total Tools, the health and safety of you, our customers and our team members is our first priority. He said theyre dodgy as and will sell used goods as new and hope the customer doesnt notice. Any reputable company wouldn't allow things to be sent out uninsured. This article will answer that question and more. I rang around a located the right compressor, which was at Alexandria, so I drove there and talked to them about it. posted 2022-Oct-8, 10:52 pm AEST. How can this be when the invoice says dispatched?I advised the operator that my invoice says dispatched and he had no comment.I then asked if I would receive a tracking number he advised I would receive a tracking number from Aus post when they had shipped the item (??). If possible, please pop into the Blackburn store and return the unit. I've just had a bad experience from Sydney Tools as well. Not happy, but accepted as I knew I would use it anyway. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. I used to recommend them as the dispatching etc was really quick but i generally tell people to avoid them now. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Absolutely no customer service or support, had an issue with wrong address used, informed them but they still sent it to wrong address. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund, it doesnt do what you asked for and cant easily be fixed within a reasonable time, You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, worth more than $100,000 purely for business use, Consumer guarantees for goods do not apply to: goods you normally use for your business, Consumer guarantees under the ACL apply to B2B transactions, commonly where such transactions are under $40,000. They were rude over the phone, and actually told me an "empty delivery truck has turned up 3 times in a row". Found out to my disappointment, my order was never dispatched. It is worth walking in store if you can. Their free freight deal is pretty good considering where I live and the associated costs. I received (without asking) a couple of cutting discs added to my purchase for nothing because of the wait. In no way is 'mate like sir in the US'!If I was in the bottlo, I might expect to 'mate' with the assistant over a 6-pack of Vodka Mango Cruisers but if I'm purchasing from a high street retailer, or I'm on the telephone with someone I don't know on first name terms, then I am 'Sir' or 'Mr Surname'. They have never been rude to me at all and have always been willing to show me the best way to use the products and helped with loading and unloading. You should be a little careful with the title of your post. AVOID SYDNEY TOOLS. Total tools is good? It takes time to build up a reputation. I still remember the funny look I got when I insisted on checking the contents of my Makita cordless line trimmer before handing over my credit card. Simple. When I called it in, the guy on customer service called me "mate", did not apologize at any stage for the packing mistake, and instead said "That's very strange that you did not get the battery", implying that I may have something to do with it. And stay away from the online store!. Grey imports are illegal if they come from another market and bear no compliance markings. I mean I've been in TT, Gasweld & Bunnings and never been approached / helped these guys act like it's an insult if they don't get to say hi before you leave lol. I cringe when called mate in that kind of context. Fine I said, I'll cancel the order and ring round local shops so I can get it faster she said if I did that it would be a store credit, not a refund, even though I had only ordered in 15 minutes earlier and they aren't processing it until I do their 'verification'. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. I have spent in excess of $10000 with a particular sydney tools store in the last 12 months.Walked in to my favourite store and asked for my regular guy who looked after me.Told he was off that day. The machine stops automatically all the time under minor load.One of my many visits was to have a tool repaired, I was directed upstairs to the workshop, my drill needed new brushes, the guy informed me that he was "gunna go for lunch so come back later".I had just bought the brushes downstairs, they take about 5mins to install, upstairs was a morgue, no one else for miles! I have never been to any of their stores because I don't live in Sydney. I have got better things to do, but this is a community that I have learned from and signed up to share what I believe can help others. Why don't you disclose the reason you were fired? As the negligence was theirs, the liability falls on Sydney Tools. Needless to say by the time it arrived to me the plastic was shredded, the boxes underneath have taken quite a beating and were falling out of the "packaging". Said he didn't know (fair enough) but it was there now so I used it.Shame for them it took so long to show up as it has cost them a lot of money in sales and it still left a bitter taste in my mouth such that I still won't buy form them unless they are far and away the cheapest on price and have the item in stock.

is more than 4 times cheaper. I sent them the photos, waiting for a reply. I pointed out that this process should be on their website she said they 'couldn't' do that. They didn't bother to put any foam /bubble wrap inside the box. I got my air compressor and its in a horrible shape.

The Total Tools network consists of one company owned store and 80 independent franchised stores. Gather a shit ton of evidence and let PayPal know what you intend to do as part of the process, in case they have other ideas for you. I did not get "Sorry sir for this mistake, I will get one out to you with overnight mail" as I would have in the US, from where I come. Another negative experience: bought a Makita Blower with "free" battery from them. I too shared your experienced when dealing with this merchant.I just bought a Makita Drill. It's not easy trying to find the perfect staff members. Website: www.sydneytools.com.au Employees (this site): ? There is a culture of the 'used car salesman' evident in store. I bought an item for around $200 a couple of days ago and because i paid with CC (and I guess because Im a new customer) I was flagged for their fraud prevention process which means my order is held up until I can confirm the amounts taken from my account. My experience with these guys hasn't been good..

I said , but it was not a special delivery & it came on your truck that was coming loaded with tools anyway.

Now I won't shop with them.

That's exactly why I didn't hand over my card until I checked all the contents of my whipper snipper first. Only to be eventually told that the kit is on backorder. Hmmm. The Total Tools network consists of one company owned store and 80 independent franchised stores. Tower Sniper, do you work for Sydney Tools, or do you have some inside information that can support your version of events? I was told they had heaps on the shelf at Brookvale. One of their staff used to work for Sydney Tools and said he knows "all about the way they operate". That is against consumer law. Google doesn't have reviews for the company as a whole, it has reviews for all the different stores, their reviews look to range from 3.5 to 4.5 stars. paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery. It was $149. I'm about 140km from the city. When I called it in, the guy on customer service called me "mate". I recommend NBM in penrith. Unfortunately bunnings don't have as big range and you have to go to the larger bunnings to see a full range. As someone who used to work at Sydney Tools, I know how shonky and dodgy this business is. Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. Earlier this year I bought a Hitachi power tool set. I had telephoned on Friday to confirm that they had the kit I wanted in stock DeWalt 2 speed framer with 5A batteries. Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. Their customer service over the phone is a joke, as they never call you back when they say they will. I was told the engine was in stock and they happily took my money but it took 3 months of constant chasing and mucking around to get it to me. I had to call them many times as my email was never answered. Operator of a professional tools retail network in Australia. Just realised the combo I was looking at is almost a $200 saving compared to buying locally. I wanted to cancel the order which they refused. He didnt have to tell me about the promotion, and I never wouldve found out about it. Good about of Training and Development put into each staff member and this makes for a confident work environment. I think I will just open a dispute with paypal after they receive it.

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