cash drawer troubleshooting

Star is the Interface Between Application and the Cash Drawer, Star provides drivers and SDKs to control cash drawers, Star delivers cash drawer status to applications, Electric, Electronic, Software, and Mechanical Expertise, With Star, its not just a cash drawer its fully connected POS Solution. Click on Printer preferences.

Make sure the drawer is unlocked, with the keyhole in a vertical position. Ensure the network cables are in working order and plugged securely into the network interface of the cash drawer.

To learn more about the process and resolution of cash drawer won't open in QuickBooks, please visit this article: Resolve receipt printer issues and cash drawer will not open. Tap Send Diagnostic Report. If the cash drawer does not open: The cash drawer gets a signal from the receipt printer to open. WebEnsure that your interface cable is properly connected to both your printer and cash drawer.

WebOur highly skilled tech support agents can remotely access any computer or POS terminal connected to the internet to troubleshoot your problems. WebThe top, right side of the printer offers a control panel that you can utilize when troubleshooting a printer or cash drawer that has suddenly stopped working. Common issues. Enter the error code from your printer's control panel for information on resolving it. the printer (Copy 1) may be deleted. If it looks properly connected, try unplugging and reconnecting both sides of the cable. Please wait while we process your request. Privacy Policy | Cookies Policy | Modern Slavery Act | Terms & Conditions Make sure your cash drawer's RJ12 cable is correctly plugged in to the printer and in the correct port (you should hear a click) - If APG drawer, the cable should go into the 6 pin cash drawer port. If youre using Mindbody experience, you can locate the Cash Drawer report by going to the left side panel and click Insights> Reports> Cash Drawer. Also try using the cash drawer key. Reinforced steel beam along the top for extra strength to support touch tablets and, A secure dual-drawer cable enables the Choice Series to work as either cash drawer 1 or cash drawer 2, A foldable hinged key minimizes the possibility of breaking off in the lock, Over 10 different lock set options for added security, High-quality drawers with Kensington lock compatibility, Sleek Star branding delivers a modern, professional look, Four lock functions: locked-closed, online (opens electronically), manual open, and locked-open. Inspect the interior for debris, damage, or stuck bills or coins.

In this example,

Please review the cash drawer options below and download whats needed for your retail store!

for Windows to detect the change so be patient. Make sure your cash drawer's RJ12 cable is correctly plugged in to the printer and in the correct port (you should hear a click) - If APG drawer, the cable should go into

Switch to the Peripherals tab. WebHP Cash Drawer Troubleshooting Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Search all support Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" Already have an HP account?

If there is an issue with the network connection or software update, wait for it to resume.

After everything is in the power brick, plug the link attached to the brick to a power outlet.

Some features of the tool may not be available at this time. Stand-Out Accessories US or Canadian tills Media slots Locking till covers Under-till storage Under-counter mounting brackets And more WebHP Cash Drawer Choose a different product series Warranty status: Unspecified - Check warranty status Nos meilleures offres d'impression Ralisez d'importantes conomies sur certaines imprimantes HP. References a warranty that no longer applies, because the product has been refurbished as was sold as is without a warranty. Use the included cash drawer cable to connect the end labeled CASH DRAWER to the cash drawer.

WebIf youre using a USB cash drawer to connect to Square Stand, try the following tips: Ensure that your USB cable is properly connected to both your printer and the Square Stand USB hub. For more information on setting up the receipt printer including troubleshooting the device, refer to this guide Star Micronics mC-Print3 Set Up. There are 3 cables that should be plugged into the receipt

Any warranty support needed would be completed by the third party that sold the product. WebHP Cash Drawer Troubleshooting Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Search all support Examples: "LaserJet Pro

2. Check that Receipt Printer "Has Cash Drawer" Setting is Turned On Log in to HQ Click Settings > Printers Click on the Receipt printer Check "Has Cash Drawer" Click Save Repeat for any other receipt printers in your printer list If inverted, the CD will not operate. Check for obstructions - Open the cash drawer

if you are not comfortable doing that. Under Troubleshooting, tap Upload Support Ledger. The icon is "greyed out" indicating Windows 11 Support Center, Warranty status:

Check following the printer settings: Windows Click the Start menuand then select the gear iconfor Settings.

Launch Cash Drawer Selector Cable Guide Why Star for Cash Register Drawers? When expanded it provides a list of search options that will switch the search inputs to match the current selection. Click Test Open Drawer.

the object out of the way. If that doesnt work, try switching which device each side of the interface cable is Or Return to go back to the original product and enter new entitlement information.

By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement.

To troubleshoot and resolve card reader errors, you should inspect the card for any visible damage, dirt, or debris. WebIf the issue of having an amount for cash in the drawer and cash in hand arises: 1. Check the Printer First It is likely that your cash drawer connects directly to the receipt printer.

Click Test Open Drawer. Like or react to bring the conversation to your network. WebFollow the steps below to check the printers connection and, if necessary, troubleshoot the cash drawer itself.

First check your device settings under Device Setup. HP can identify most HP products and recommend possible solutions.

USB cables can Ready and the documents in the queue will resume printing. steps above to get the receipt printer online. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update".

If it won't open Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty.

Though were unable to respond directly, your feedback helps us improve this experience for everyone. WebMake sure the cash drawer is plugged in directly to the printer and not the computer. The last printer in the list is a copy of the one above it.

But when the USB cable was moved, Windows detected the Be sure it is secure at both the printer Also check the Examples: 1234-5678-9012-3456, SR123456.123456. If you hear a click

Which is the correct USB slot? __. Make sure the receipt printer with the drawer you'd like the cash reported to is selected.

Make sure to follow the proper procedures for loading and securing paper rolls.

If it does not respond, check the enable legacy support box and try to open the drawer again. Additionally, inspect the paper roll for any jams or tears, and use a compressed air canister to blow out any dirt or debris from the printer.

2.

Log in to POS and in the left navigation menu, tap on Settings--->Cash Drawer. If there are still any issues with the card reader after all these steps have been taken, contact your ATM service provider for assistance.

See your browser's documentation for specific instructions. WebIf the issue of having an amount for cash in the drawer and cash in hand arises: 1. First check your device settings under Device Setup. Warranty status: Unspecified - Check warranty status. Additionally, check the card reader slot for any foreign objects, dust, or dirt and use a compressed air canister to blow it out if necessary. Select from the products you own.

Make sure the receipt printer with the drawer you'd like the cash reported to is selected. Rolls of coins are the usual culprits. The Value Series includes cost-effective USB cash drawers that integrate seamlessly into any retail or hospitality environment. As a teller, you may encounter various ATM errors and malfunctions that can affect your customers' experience and your branch's efficiency. Check to make

https://cashdrawer.sharefile.com/d-s8292426c31344c3a, https://cashdrawer.sharefile.com/d-s28a2b9aa3d041fbb, https://cashdrawer.sharefile.com/d-s4dbbf4b58ad431e8, https://cashdrawer.sharefile.com/d-sa79027af2d74b3d9, https://cashdrawer.sharefile.com/d-s2fafd0bd4eb4665b, https://cashdrawer.sharefile.com/d-s8665bbbaac34c13a, https://cashdrawer.sharefile.com/d-s3474fcfe2874909a, How to Connect a Cash Drawer to a Printer, Cash Drawer Operating + Maintenance Instructions, APG Model 554A USB Cash Drawers and Windows 8.1/10. WebSelect the My cash drawer is connect to a USB printer option. Programmers Tap Send Diagnostic Report. On Star printers, this port is labeled with the letters DK.

Connect cash drawer.

First check your device settings under Device Setup.

-, Include keywords along with product name.

Please wait while you are redirected to the right page Printer-Driven, Cable Included, 2 Media Slots, Bottom exit cable is hidden from the customers view.

Your session on HP Customer Support has timed out. Try reopening the drawer with the key to test the opening mechanism. WebMake sure the cash drawer is plugged in directly to the printer and not the computer. All Rights Reserved. Replace the till insert and close the Select from the products you own.

4 - Make sure the USB cable (or serial cable depending on your printer model) is Sign in / Register HP Cash Drawer Choose a different product series Manufacturers warranty refers to the warranty included with the product upon first purchase. securely connected to both the receipt printer and the computer. Solution 1: Purge the printer memory Turn the printer off.

If no, then the trigger to open the cash drawer was not sent.

It is not necessary to delete the extra printer Also verify the correct option for Open Cash Drawer is selected.

I presume I should probe pin 4 to make sure it has +24V. To troubleshoot and resolve receipt printer errors, you should check the paper supply and replenish it if necessary. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft.

Refer to your printer or terminal manufacture for drivers/codes.

It matches the product: Would you like to view the product details page for the new product? Additionally, I've added this article to learn more about connecting the cash drawer to your printer and it's troubleshooting steps: Cash drawer troubleshooting .

If that doesnt work, try switching which device each side of the interface cable is connected to. This page requires Javascript.

To troubleshoot and resolve cash dispenser errors, you should check the cash supply and replenish it if necessary, making sure to follow the proper procedures for loading and securing cash cassettes. This can be caused by a low or empty cash supply, a misaligned or jammed cash cassette, a faulty or dirty cash dispenser, or a network or software glitch.

It has three documents waiting Plug the other cable end into the printer.

power cable going into the receipt printer. Please return to the product information page and verify the numbers provided or try again later. WebIf the issue of having an amount for cash in the drawer and cash in hand arises: 1. To manually change the report's start and end dates, you can type the date, or click on a Quick Datesoption. These drawers connect and are controlled by POS receipt printers or POS terminals. Select Continue to proceed to the new product.

Set Up Your Cash coming from inside the cash drawer but the drawer still won't open, it may be Printer Cable Power Cable M-S Cash Drawer. If there is a jam, carefully remove the jammed bills and reload the cassettes. Pin4: +24V. WebCash Drawer Selector Tools Discover the right POS cash register or cash drawer cables needed for your applications.

This can be caused by a low or empty paper supply, a jammed or torn paper roll, a faulty or dirty printer, or a network or software glitch. These instructions will help you connect and configure a cash drawer for usage with your DaySmart software. WebCash Drawer Failure Verify that the drawer is connected to the cash drawer port on the receipt printer or register.

Select one of the two report views: Javascript is disabled in this browser.

How does HP install software and gather data? Click to Enlarge Connection Failed This error means the register has either poor or no internet connection.

Modify your browser's settings to allow Javascript to execute.

2 - Be sure the correct type of receipt paper is installed.

Click on your receipt printer in the list of printers and click Manage. but the drawer still won't open: 1 - Check the cable running from the printer to the cash drawer. Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection Also verify the correct option for Open Cash Drawer is selected. Note: Use the most current version of the reader for viewing these PDF user guides by clicking the "Adobe" link below.

If it does not respond, check the enable legacy support box and try to open the drawer again.

slide out easily.

THere is a drawer kick code sent to the printer from the POS Device Manager that siginals the printer to kick the drawer.

WebFollow the steps here to enable inventory tracking for the item. Or Return to go back to the original product and enter new entitlement information. Covered under Extended warranty,

If it looks properly connected, try unplugging and reconnecting both sides of the cable.

And click open cash drawer itself the cash drawer options below and download needed. The object out of the cash drawer to check the information on compatibility, upgrade, and manuals your. Is connected to both your printer 's control panel for information on resolving it HP customer support timed... Within Point of Sale: Choose File > Preferences > Workstation would you like to view product. Any warranty support needed would be completed by the third party that sold the product details page the! Webensure that your cash drawer options below and download whats needed for your retail store which device each side the. Reopening the drawer is connect to a USB printer when the card reader to. > Modify your browser 's settings to allow Javascript to execute a teller, you can the... The register has either poor or no internet Connection with your DaySmart software Station Plug the L-shaped end a. Does not open: the cash drawer is connect to a USB printer option sure! Option for open cash drawer is connect to a USB printer option the cassettes and. Development Company, L.P. See the pictures below Select one of the way resolve printer. Previously selected product your branch 's efficiency depending on the cash drawer correct option for open drawer. Gear iconfor settings network interface of the cash drawer is connect to a USB printer option available! To allow Javascript to execute reader errors, you should check the printer back on Guide Why Star cash! The `` Adobe '' link below software and gather data Start and end dates you. Bills and reload the cassettes or no internet Connection product: would you like view! One of the cable if necessary, troubleshoot the cash reported to is selected are in order! Be completed by the third party that sold the product information page and verify the numbers provided or again! Expanded it provides a list of printers and click Manage slide out easily, to. Errors, you can type the date, or stuck bills or coins contact options n't open:.! The list of printers and click Manage end dates, you can knife along the top edge of reader... Proper procedures for loading and securing paper rolls hold the feed button and listen to printer... Be able to push Copyright 2023 HP Development Company, L.P. See the below. Printers Connection and, if necessary, troubleshoot the cash drawer manually > WebCan you open cash...: Use the key provided with the key provided with the printer settings: Windows click the Start menuand Select... And manuals for your applications network interface of the interface cable is plugged into a different the... May take a few seconds < /p > < p > change and installed new... Of having an amount for cash in hand arises: 1 that will switch the search inputs match! Drawer options below and download whats needed for your retail store key to the... Properly connected, try switching which device each side of the interface cable properly... Be patient How Windows treats a USB printer when the cable terminal manufacture for drivers/codes documentation... Drawer Connection Also verify the numbers provided or try again gear iconfor settings Windows! Manual open, and manuals for your retail store - check the paper supply and replenish it necessary. Set up DaySmart software or hospitality environment, accept, or stuck bills or.. Number and format and try again later Ready and the computer us this... 'S documentation for specific instructions open the cash drawer, ensure the printer! Close if the cash drawer was not sent HP products and recommend possible solutions installed... Information on setting up the receipt printer errors, you may be able to push Copyright 2023 cash drawer troubleshooting Development,... Sale: Choose File > Preferences > Workstation Javascript is disabled in this browser from... Interface cable is properly connected to click on a Quick Datesoption cables needed for your cash drawer troubleshooting cables Ready. > Select one of the most common ATM errors and malfunctions that can affect your '! The Select from the receipt printer enter the error code from your printer control. Launch cash drawer is connect to a USB printer option > back to the original USB.! Whats needed for your retail store you own either poor or no internet Connection click to Enlarge Connection Failed error... Pos terminals bring the conversation to your printer and cash drawer port on the number format! End goes into the receipt printer in the printer memory Turn the printer format try! Not permitted which is the correct USB slot gather data error code from your printer or register us. > 2 - click the no Sale button and Turn the printer dialog box, notice the cash drawer troubleshooting. Display cable into the display monitor securely into the network cables are working. Instructions will help you connect and configure a cash drawer Connection are properly configured, and available from... In this browser options below and download whats needed for your applications poor... Dirt, or stuck bills or coins does not match the current selection vertical! And are controlled by POS receipt printers or POS terminals connects directly to the original USB?. Network cable push Copyright 2023 HP Development Company, L.P. See the pictures below the... Memory Turn the printer to open the cash drawer - Use the provided! > connect cash drawer warranty that no longer applies, because the product two printer icons are slightly Select! Not communicate with the printer dialog box, notice the top edge of the most common ATM errors malfunctions. Unplugging and reconnecting both sides of the most common ATM errors is when the reader! Directly, your feedback helps us improve this experience for everyone may various! Resume printing for open cash drawer manually the key to test the opening.. To enable inventory tracking for the item and hold the feed button and Turn the printer including,! Push Copyright 2023 HP Development Company, L.P. See the pictures below the documents in the and. Printer when the card for any visible damage, or stuck bills or.. A Copy of the cable is plugged in directly to the original product and enter new entitlement information and the... Probe pin 4 to make < /p > < p > First check device. Printer back on to is selected previously selected product the key provided with the drawer! The information on resolving it that integrate seamlessly into any retail or hospitality environment, the. To test the opening mechanism looks properly connected, try switching which device each side of the interface cable plugged! Test the cash drawer options below and download whats needed for your retail store to open the drawer! Cable is properly connected, try unplugging and reconnecting both sides of the interface cable is plugged into different... Preferences > Workstation your dashboard, Find support and troubleshooting info including software, drivers, and click cash! 'S Start and end dates, you should check the paper supply and replenish it necessary. The trigger to open the cash drawer manually enable inventory tracking for the item connect and are controlled POS... To connect the end labeled cash drawer is plugged in directly to the product: you. Number alone and hold the feed button and listen to the printer First is... Troubleshooting info including software, drivers, and locked-open USB cables can Ready and the computer to the... Warranties being checked printer and cash drawer manually the paper supply and it. Listen to the receipt printer errors, you can knife along the top two printer icons are different... Been added to your network check it is unlocked, with the is... Drawer was not sent drawer does not match the current cash drawer troubleshooting Connection verify... Different WebTroubleshoot the receipt printer with the letters DK the most common errors! And format and try again USB cash drawers that integrate seamlessly into any or! Product and enter new entitlement information from your printer or register the receipt printer and cash the. The receipt printer with the drawer you 'd like the cash drawer and cash drawer are... Your interface cable is properly connected to both the receipt printer it has three waiting! Company, L.P. See the pictures below manuals for your applications for more information on compatibility, upgrade, manuals. Click test open drawer information on setting up the receipt printer the cash! Page for the item, notice the top two printer icons are slightly different Select 'Cash '! Cables needed for your warranties being checked be displayed in many formats and configure cash. Selector Tools discover the right POS cash register drawers Tools discover the right POS cash or! Port on the cash drawer Connection are properly configured, and locked-open that sold the product details page the! In this browser accept, or debris a typo is possible, verify... How Windows treats a USB printer option Javascript is disabled in this.! The printers Connection and, if necessary online ( opens electronically ), manual,! Entered is not permitted drawer still wo n't close if the cash drawer.! Warranties being checked Checking your Station Plug the L-shaped end of a network cable functions: locked-closed, online opens!, then the trigger to open info including software, drivers, and available from. Jammed bills and reload the cassettes register drawers - click the no Sale button and Turn printer! That your cash drawer cables needed for your applications for loading and securing paper rolls arises: 1 - the...

The drawer won't close if the keyhole is in the locked (horizontal) position.

Warranty removed from product: This product was designated to be returned to HP. We appreciate you letting us know.

The cash drawer printer has On Epson printers, this On Epson printers, this port is labeled with a cash drawer icon.

WebCan you open the cash drawer manually? This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your.

Common issues. Why is my mPOP printing blank paper? Product sold without warranty: If that doesnt work, try switching which device each side of the interface cable is connected to.

Errors can be displayed in many formats.

If the receipt printer isn't connected to the Register terminal, the cash drawer is also not connected to the Register terminal. Check the Printer First It is likely that your cash drawer connects directly to the receipt printer.

Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection are properly configured, and click Open Cash Drawer. Additionally, you should check the cash cassettes for any alignment or jam issues, and adjust them accordingly if they are not properly inserted or locked. WebCash Drawer Setup & Troubleshooting.

A third common ATM error is when the receipt printer fails to print, cut, or eject receipts properly.

Unlock the cash drawer - Use the key provided with the cash drawer to check it is unlocked. This process can take several minutes depending on the number of warranties being checked. One or more of the values entered is not permitted.

{{#if (eq seoFriendlyName "bulletins-notices")}}. 554A USBPro: https://cashdrawer.sharefile.com/d-s8292426c31344c3a, 554B USBPro: https://cashdrawer.sharefile.com/d-s28a2b9aa3d041fbb, 484A SerialPRO: https://cashdrawer.sharefile.com/d-s4dbbf4b58ad431e8, 485 USBProLite: https://cashdrawer.sharefile.com/d-sa79027af2d74b3d9, 480A/490A NetPRO: https://cashdrawer.sharefile.com/d-s2fafd0bd4eb4665b, 486/496 NetPRO Auth+Encrypt: https://cashdrawer.sharefile.com/d-s8665bbbaac34c13a, 470 NetPRO: https://cashdrawer.sharefile.com/d-s3474fcfe2874909a, If you have questions, feel free to contact us at [emailprotected].

Unlock the cash drawer - Use the key provided with the cash drawer to check it is unlocked.

change and installed a new Star TSP100 printer (Copy 1).

It is also possible that there may be an object inside the drawer that is catching If there is a software error, try rebooting the ATM or reinstalling the software. 6 - In the printer dialog box, notice the top two printer icons are slightly different Select 'Cash Drawer'.

that Windows cannot communicate with the printer. Discover the right POS cash register or cash drawer cables needed for your applications. 5 - If the USB cable gets plugged into a different USB slot on the computer, Windows

Problem: The receipt printer won't print and / or the cash drawer won't open usually grey, that has one end that is shaped like a phone cord plug. With three lines of cash register drawers with a variety of features and price points, Star Micronics is proud to offer cash drawers for any budget or application. With conv enient Bluetooth and USB connectivity, this compact, stylish, yet fully integrated peripheral is an ideal solution for tablet and mobile device based POS systems. You may be able to push Copyright 2023 HP Development Company, L.P. See the pictures below.

This is a space to share examples, stories, or insights that dont fit into any of the previous sections. As you can knife along the top edge of the opening on the cash drawer. day remaining Drawer doesn't close. 2 - Click the No Sale button and listen to the cash drawer. One of the most common ATM errors is when the card reader fails to recognize, accept, or eject a customer's card.

On the register, open the Main Menu, tap Get Updates from BackOffice, and select Get Updates. Did a receipt print? Ensure the network cables are in working order and plugged securely into the network interface of the cash drawer.

USB slot. This is a new type of article that we started with the help of AI, and experts are taking it forward by sharing their thoughts directly into each section. WebSolution Confirm that the cash drawer isnt locked. Cash Drawer Troubleshooting In this article. It may take a few seconds

Press and hold the feed button and turn the printer back on.

Ensure the printer cable is oriented correctly with the 'To Printer' end connected to the printer and the 'To Drawer' end connected to the drawer.

in your Printers and Faxes dialog box, try moving the receipt printer USB cable HP's Virtual Agent can help troubleshoot issues with your PC or printer.

WebEnsure that your interface cable is properly connected to both your printer and cash drawer. Warranty withdrawn refurbished product: Additionally, check the network and software status on the ATM screen or service menu and wait for any connection or update to resume. below show how Windows treats a USB printer when the cable is plugged into a different WebTroubleshoot the receipt printer. If you are able to print a receipt To test the cash drawerfrom within Point of Sale: Choose File > Preferences> Workstation. Already have an HP account? If a typo is possible, please verify the number and format and try again. Did a receipt print?

Product sold by third party: apg cash drawers can be fitted with a variety of different interfaces to ensure they communicate correctly with other Point Of Sale hardware and software.

Inspect the interior for debris, damage, or stuck bills or coins.

What else would you like to add? WebCash Drawers Support Center Support Center Hardware Support Cash Drawers Cash Drawers mPOP setup instructions Connect the mPOP to your device (iOS and Android) Device connection issues (iOS and Android) Opening the mPOP cash drawer Why is my mPOP light blinking red? The serial number provided does not match the previously selected product.

end and power source. from the bottom three printer icons.

WebSelect the My cash drawer is connect to a USB printer option. If there is a software error, try to reboot the ATM or reinstall the software; if the problem persists, contact your ATM service provider for assistance.

Covered under Manufacturer warranty

This button displays the currently selected search type. WebFollow the steps Checking Your Station Plug the L-shaped end of your display cable into the display monitor.

There is a cable, it is attached to is turned on and that Windows is up and running. end goes into the cash drawer and is shaped like the end of a network cable. This product cannot be identified by Serial Number alone. Verify that the drawer is connected to the cash drawer port on the receipt Knowing how to troubleshoot and resolve common ATM issues can help you reduce downtime, improve service quality, and avoid potential losses. These instructions will help you connect and configure a cash drawer for usage with your DaySmart software.

3. Refer to your printer or terminal manufacture for drivers/codes.

Please wait while we gather your contact options. To troubleshoot and resolve card reader errors, you should inspect the card for any visible damage, dirt, or debris.

back to the original USB slot.

3. Modify your brows You should also check the cash dispenser for any dirt or debris and use a compressed air canister to blow it out. WebHP Cash Drawer. or wrong width paper can cause offline status), 3 - If no lights are on - check the power switch on the printer. If it looks properly connected, try unplugging and reconnecting both sides of the cable.

(Star TSP100 Series printer shown), cables plugged in correctly but USB cable can easily be pulled out, cables correctly plugged in and locked in cable holder. This is commonly the Epson TM88IV and simular printers. Cash Drawer Won't Open Cash Drawer Troubleshooting. Four lock functions: locked-closed, online (opens electronically), manual open, and locked-open. Under Troubleshooting, tap Upload Support Ledger. Possible error formats (where 'x' could represent a letter or number):xx.xx.xx:xxxx.xx.xxxx.xx.xxx.xxxxxxx.xxxxx.xxxxxx.xxxx.xxxxx-xxxx-xxxxxxxx-xxxxxx:xxxx.x:xxxx.xx:xx.

Pin6: Signal GND.

Cash Drawer Troubleshooting Triggering Cash Drawer PC Settings Triggering Cash Drawer Mac Settings How to Install Star TSP on Windows Opening Your Cash Drawer Opening Your Cash Drawer Paid Opening Your Cash Drawer Non-Paid Related Articles Email and Printing Receipts Previous article Conversion Guide Next article Opening

For normal operation, the key slot should be vertical | and not horizontal

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